ALL PRODUCT BEING RETURNED (whether defective or otherwise) MUST HAVE an approved Return Materials Authorization Number (RMA#) issued by our RMA Department clearly marked on the outside of the shipping box. Any product returned without this number clearly marked on the outside of the shipping box will either be refused at our dock or you will be notified and will have 24-hours to respond or the product will be disposed of an no credit will be issued.
Products are sold with the manufacturer’s warranty. Wholesale Widgets Inc makes no warranty and will assume no liability for damages resulting from the use of any consumable in any equipment other than our vendor’s warranty.
- We will not issue an RMA for Non-Defective products over 90-days from the date of invoice.
- Returns of Non-Defective product within our 90-day period must be returned to us in the new, unopened, factory box free of writing, labels or any damage whatsoever.
- Opened, unsealed, written upon or labeled boxes are considered used and will be denied credit.
- RMA #s are valid for 30-days. If product is not received within 30-days of the issue of the RMA #, credit will be denied.
- All return requests outside of the 48-contiguous United States must be returned at the customer’s expense. Wholesale Widgets will not pay return shipping fees.
- Product returned to us empty or deemed empty will be denied credit.
- Bottled copier toner supplies are checked for stable conditions prior to shipment and are therefore not returnable. All sales final, no cancellations or returns.
A small number of products are not warranted by the manufacturer or vendor and therefore may not be returned for credit for any reason. Please contact the RMA department for more information.
- Canon USA Supplies: For defective product or technical issues, you must contact Canon directly at 800-828-4040. Please do not contact Wholesale Widgets Inc.
- Xerox Supplies: For defective product or technical issues, you must contact Xerox directly at 800-835-6100 (dial 1:1). Please do not contact Wholesale Widgets Inc.
Re-manufactured or Compatible products come with a 1-year warranty (unless otherwise specified on the product’s detail page). For defective products or technical support, please email us at Returns [at] WholesaleWidgets [dot] com or use our Live Chat link located on the bottom left sidebar of our website.
- All products must be returned in the original packaging including any styrofoam inserts, air pack, end caps, etc.
- We will not give credit on any product when either the product or manufacturers boxes have been written on, labeled or damaged in any way.
- All product must be shipped in a protective outer shipping box with the RMA clearly written on the outside shipping container.
- An address to return product will be provided to you upon approval of your request.
- Products returned to any address other than the one provided will be refused or returned to you at your expense and credit will be denied.